Privacy Policy

Your data, plainly.

How Xecute Pass collects, uses and protects your personal information when you buy and use tickets.

Last updated 29 October 2026

  1. 01Information we collect

    • Account information including name, email address, and contact details
    • Event data including tickets purchased, events attended, and preferences
    • Payment information, processed by Hubtel; card and mobile money details are entered on Hubtel’s checkout, not stored by us
    • Device and usage information to improve our services and user experience
    • Location data only when necessary for event check-in and fraud prevention

  2. 02How we use your information

    • Processing ticket purchases and managing event access
    • Communicating important updates about your events and tickets
    • Improving our platform from aggregated sales figures and your feedback, without tracking you across sites
    • Preventing fraud and ensuring platform security
    • Providing customer support and resolving issues

  3. 03Information sharing

    • Event organizers receive necessary attendee information for their events
    • Our payment processor, Hubtel, handles transaction data under its own security obligations
    • We never sell your personal information to third parties
    • Legal authorities may receive information when required by law
    • Service providers who help us operate the platform under confidentiality agreements

  4. 04Data security

    • Encrypted connections (HTTPS) for all data sent to and from the platform
    • Passwords are stored hashed, never in plain text
    • Access to personal data is limited to the people who need it to run your events
    • We monitor for suspicious activity and act on it

  5. 05Data retention

    • Account data retained while your account is active
    • Payment records kept for legal and tax purposes; when you delete your account they are kept without your name, email or phone number
    • Marketing preferences maintained until you opt out
    • Aggregated, anonymous sales figures may be retained indefinitely
    • You can request data deletion at any time (subject to legal requirements)

  6. 06Your rights

    • See your details in your account, and download your tickets and credit history
    • Correct inaccurate information in your account
    • Delete your account and associated data
    • Opt out of marketing communications
    • Ask us by email for a copy of any other personal data we hold about you

Using your data rights

You can update your details and delete your account in your account settings. For a copy of your data or anything else, email info@xecuteteam.com.

Questions about your privacy?

Write to us and a person from the Xecute Pass team will get back to you.

info@xecuteteam.com